I just added a link to my favorite computer guy. Ed Williams has fixed several of my printers and helped me tremendously with IT issues. He is very quick and reliable. I would certainly recommend him to anyone with computer needs especially printer issues. I jammed up my own printer which wasn't even a year old. Ed fixed it and had it back to me in a couple of days. Here's the link again to his webpage. I found him very helpful and easy to understand.